ECR Tracker

Customers are able to monitor the progress of an outstanding issue using the EMIS ECR tracker. All issues reported to EMIS Support are logged on our internal customer database, and the ECR tracker allows physician clinics to keep a closer eye on support issues, as well as support information.

The online service enables physician clinics to keep up-to-date with support issues – both specific to individual clinics and general issues affecting all clinics.

Helping physicians and clinics stay up-to-date

Clinics can log on to the ECR tracker using their common room ID and password to view any issues that have been registered with EMIS support. The system is updated in real time, so as soon as any details are recorded by support about a particular fault, they will appear on the ECR tracker, keeping clinics constantly informed.

The ECR tracker is also interactive – clinics can input their own information to let support know additional details on an existing problem, or reactivate closed issues if a fault reoccurs. This updates our internal database automatically, so EMIS Support is made aware of any new information instantly.

Clinics can request email alerts, which will monitor changes to the status of any problems that have been reported, without having to keep returning to the website.

The ECR tracker can be accessed directly from within EMIS, alternatively the system can be accessed via any standard internet browser using your common room ID and password.