EMIS support
EMIS offers a comprehensive support package to all customers. The dedicated support telephone number enables callers to be quickly directed to the relevant support team, depending on whether the problem is hardware or software related. For support call: 1-877-409-8276
All the details of the fault will be recorded, and an EMIS Customer Reference (ECR) number will be generated.
All details are then passed onto a consultant who specialises in the type of problem reported. The issue may be resolved via ISDN line or the physician clinic may be contacted for further information or requested to try various options to help diagnose and fix the fault.
Backup procedure
The EMIS system has an automated backup system which, although clinic definable, is generally set to activate overnight. Should the system fail to backup, an option to request the system to automatically contact EMIS support appears on the backup status page.
The patching system
The software distribution system developed by EMIS known as the 'patch', enables clinics to receive updates 24 hours a day, 365 days a year. Updates sent via the patch include medical drug and coded clinical dictionaries, enhancements to the functionality of EMIS software and additional EMIS modules to meet both users' needs and national initiatives. The patch allows precise version control to improve support standards and eradicates the risk of software viruses transmitted through disk updates.